General

General Tour Information

• How do I contact support or request an upgrade?
• Guardian and Parent Rule
• How can I contact customer support?
• What is the age policy?

Benefit Package & Ticket Information

• If I have a VVIP+ Benefit Package, do I get barricade?
• What additional fees apply, and what is the conversion price?
• Can I buy a Benefit Package for someone else?
• What is the policy on refunds and cancellations?
• What are Benefit Packages?
• How do I receive my Benefit Package or Ticket?

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Early Access

• Can I cancel or get a refund for my purchase?
• I didn't get an email about EARLY ACCESS!
• Where is my EARLY ACCESS link or code?
• What is Early Access?
• How can I access Early Access sales?
• Will all Benefit Packages sell out during Early Access?

Fan Engagements

• How do I purchase tickets and benefit packages?
• Can I have my album or photocard signed during Fansign or Fan Chat?
• Can I take a Photo or Video during the Fan Engagements?
• I missed my Fan Engagements, now what?
• What are queue numbers, and how do they work?
• What is the No Line Rule?

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Concert Entrance

• Is there a barricade separating Premium vs General?
• What is the difference between Premium and General concert admission tiers?
• What is the concert admission entrance order?

Merchandise

• When will my merchandise ship and are there extra fees?
• What if my merchandise is missing or incorrect?
• Shipping International and Domestic Notices
• What is Last Call Merchandise?
• When will I receive my Last Call/Pre-order merch?

Concert Day Information

• What are fan engagements and when do they happen?
• What are the fan engagement rules?
• Can I give the artist letters?
• Do you honor Fan-Made Queue Systems?
• What is the concert day schedule?
• What do I do when I arrive at the Venue?

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Pick-A-Pose Snapshot Session

• What is the Pick-A-Pose Snapshot Session?
• When can I pick up my Snapshot Tickets?
• What are the rules for the Snapshot Session
• How does the Snapshot Session process work on show day?
• How do I select the pose I want to do?
• Can I get a retake for my Polaroid from the Snapshot Session?

After the Tour

• Where can I find my Group Photo taken during the tour as part of my Benefit Package?

Camera Policy

• What happens if I take pictures, videos, or audio during fan engagements?
• What happens if I am caught bringing a camera to the show?
• What is the camera policy?

Volunteering & Media Passes for the Concert

• How can I obtain a media pass or volunteer for a tour?

Terms and Conditions

• Existing Order / Return & Exchange Policy
• Buy K-Pop Merch
• Exchanges
• Camera Policy for All Tours
• Refunds for Snapshot Tickets
• Buying Resold Tickets

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