International packages may be subject to import taxes, customs duties, tariffs, VAT, additional fees, etc imposed by destination.
Such additional charges cannot be anticipated as it differs per country. Customers should inform themselves of the possible additional charges such as custom/duties fees, etc. by verifying with their local post office and customs office. BuyKpopMerch only provides the transportation fee (Shipping) for the order.
BuyKpopMerch is not held liable or responsible for any additional charges that may apply, incorrect shipping info, stolen packages, outdated shipping addresses, mis-delivery errors via carrier and is not held responsible for abandoned packages if the customer hasn’t paid the customs/duties fee. If the customer input an incorrect address during check out, it's the customer's responsibility to notify our customer support help@liveyourkpopdream.com before the order has been fulfilled. Once the item has left our warehouse, BuyKpopMerch can not further assist as it's under the selected shipping carrier's control.
In cases of failure to pay the additional charges, abandoned packages, incorrect shipping addresses input during check out, or outdated shipping addresses and the package arrives back to the BuyKpopMerch warehouse, such order is not redeemable for a full refund. It would be the customer’s responsibility to cover the new shipping cost if they wish to have a second delivery attempt.
Once the package has been packed, processed and left our warehouse, BuyKpopMerch is not responsible and it is recommended to contact the shipping carrier regarding any delivery notice. BuyKpopMerch is not responsible for any damage as a result due to delivery, please contact the shipping carrier to file a claim.
Tracking information is sent once the package is ready to be shipped. The customer is responsible for staying on top of any updates notified within tracking information, in case shipping carrier sends any notice regarding pick up, shipping arrival, import fees, delivery failure, etc.
It's the recipient's responsibility to be fully aware of the selected carrier and delivery option they picked during Check-out, to fully understand the services that are provided as certain options differ depending if you reside outside of the United States such as tracking, contact, etc. (e.g. International customers who select USPS first class will stop receiving any notification regarding their package once it leaves the U.S boarder. Further explanation can be found on the USPS site).