Ticket cancellations and refunds
- All sales are final with limited exceptions.
- You may request a cancellation within 24 hours of purchase.
- Email help@liveyourkpopdream.com from the same email used on your order.
- Include your order number and the reason for cancellation.
- Approved refunds are issued to the original payment method and typically appear within 5–7 business days (processing times may vary by bank).
- No refunds are allowed if Kpop Tickets determines a purchase was made to exploit early access benefits.
Event cancellations
- If a concert or tour is canceled, you’ll receive a full refund automatically to your original payment method. No action is required on your part. Processing time may vary.
Exchanges and returns
- There is no general return policy for tickets. All ticket and benefit package sales are final except as noted above.
How to request within the 24-hour window
- Write to help@liveyourkpopdream.com within 24 hours of your purchase.
- Use the email tied to your account/order.
- Provide your order number and a brief reason for the refund request.
- Watch for a confirmation of cancellation and refund timeline.
If you have questions about your specific situation, contact help@liveyourkpopdream.com. For regional support or upgrades, see the Support section in our Help Center.