If a tour or concert gets postponed, all tickets will carry over to the new rescheduled tour dates. Tickets cannot be canceled at the time of the postponement announcement.
Once we have more information regarding the postponement, we will make an announcement via social media and send an email out to fans who bought tickets on kpoptickets.com.
Once we announce the NEW TOUR or NEW CONCERT DATE(S) - we will open a temporary refund window to all fans who CAN NO LONGER attend the new dates. Once the refund window closes, we will not longer be offering a refund and your ticket remains valid.
Any missed information regarding refund window, deadlines, etc., does not allow you to bypass our policy. It is the fans' responsibility to stay on top of our SNS communication as we have multiple notifications put in place, through our website, tickets (online ticket, pdf, apple wallet) etc, to follow our social media to always be informed of any announcements regarding our tours - in case you DO NOT receive our email. We also send out this information via email.
BE AWARE: Studio PAV is not liable and cannot help you if you bought a ticket from a RE-SELLER and the tour gets postponed / rescheduled. We have no way of helping you receive your money back.